Read our 28 Reviews

Called for an emergency at the clinic and arrived quickly. Cut and welded a pipe for us in 10 minutes inbetween patients! Efficient and great service. Dave was very professional.

sam arellano
August 25, 2022

Dave & Kyle were brilliant. Great guys, communicated well and great value for money. Highly recommended.

July 29, 2022

Taryn, Dave and the team where a pleasure to deal with. We had a water booster installed. They were professional and on time, and a pleasure to deal with.

December 9, 2021

David was very professional and well organised. He was aware of the problem area immediately and had our drains unblocked within the hour. His charges were reasonable. I would highly recommend his services.

Mel Lissa
November 25, 2021
John Levisohn
November 18, 2021

Fabulous response fixing blocked sewer

Michael Mcauliffe
October 10, 2021

Excellent service including communication

Colin Lewis
July 19, 2021
Shraddha Weir
June 1, 2021

David was a lovely gentleman who was prompt and efficient in unclogging the drains. I was informed when he was on his way and sent a link to track his location so I knew exactly when he would arrive. He was polite and considerate and explained the issue to me once he had fixed it. Definitely will be using this service again! Very reliable!

Andrew Muthurajah
March 8, 2021

Responsive and good communication prior to arrival. Then professional and efficient work done

Sara Zoé
March 2, 2021

I used Sharpline for an old toilet with bad pipes and called as a matter of urgency. Chad from Sharpline was very punctual, great communication, so friendly and incredibly professional. He gave us advice and a heads up to what would need to happen to fix the issue long term (which at the time we weren't in a position to do). I highly recommend using Chad as a plumber.

Greg Yates
March 2, 2021

Good fast professional service. A job well done. Highly recommended.

dean scali
February 16, 2021
Hanna Henniker Heaton
February 15, 2021

Thank you Chad for your help with our plumbing emergency. Such friendly, efficient and professional service. Couldn't be happier

Patrick Riordan
February 15, 2021
natalie olsson
February 15, 2021

Chad and Dave arrived on time, they even sent a text message before arrival with their eta which was very appreciated. The job was done quickly and professionally and at a decent price - will definitely call them again should we need a plumber!

Elyse Sharp
January 31, 2021

Fast friendly and professional service whenever we use these guys. Our go to plumbers!

Biljana Kovac
January 22, 2021

Excellent service! The plumber David came on time and was very helpful. Received a call to check my availability as well as a message letting me know when the plumber was about to arrive at my place. All in all great experience

David Sharp
January 6, 2021
warwick saville
January 6, 2021

Professional, reliable and friendly service. Excellent communication and expertise. The team is happy to provide advice, explain solutions and follow up any plumbing issues. We would definitely recommend to everyone.

Andrew Liu
December 11, 2020

Great Service provided by Chad! Really on time, professional and great technical skills! Would definitely recommend anyone who needs to resolve urgent sewer or pipe issues! Thanks Chad and the entire team!

Vision Tutoring Beeram
November 27, 2020

David is the best professional and he keeps customer as first. It is nearly impossible to find a person like him

Lauren OConnor
November 26, 2020

The team were incredible to deal with in every aspect. Efficient, friendly and more than a decent price! Thanks for saving us.

Koirala Shailesh
August 27, 2020

Chad is very professional, he helped us solve the sewage problem with minimum possible cost and time. He is very friendly and co-operative. Very happy with his service and would definitely recommend him to anybody.

Patricia Williams
August 10, 2020

Refreshing to see a company committed to providing professional service. They arrived on time, went about clearing the blockage and cleaned up after themselves. Thank You for your excellent service!

Rhett White
July 30, 2020

Really impressed with the tradesman who arrived to fix our blocked drain issue. He took the time to explain the issue and offered a solution which solved our problem. Thanks again guys

July 15, 2020

Turned up to help with our sht situation on very short notice. Great price, friendly guys and quality job with a quick turn around. Really appreciate it, thank you!

Danielle Forrest
July 14, 2020

David did a great job. Persevered until the problem was fixed. Happy to recommend him to anyone needing fast, efficient service.

Who Is Responsible For A Blocked Drain?

Who Is Responsible For A Blocked Drain

Blocked drains can be a nightmare, as they cause inconvenience, potential damage and frustration. Knowing who is responsible for a blocked drain is essential for quick and effective resolution. 


Property owners typically handle blockages within their boundaries, while public sewerage authorities manage main sewer lines. On the other hand, tenants should promptly report drainage issues to landlords, who bear the responsibility for property drains. 


Understanding these roles can help you address the problem efficiently and prevent further complications. Read on to learn how to navigate these responsibilities and keep your drains flowing smoothly.

Who Is Responsible For A Blocked Drain? A Short Answer

Responsibility for a blocked drain depends on its location and cause. Generally, property owners are responsible for drains within their property boundaries. If the blockage occurs in the pipes connecting the property to the main sewer line, it falls on the owner to address it. 

On the other hand, public sewerage authorities handle blockages in the main sewer lines serving multiple properties. Tenants should report any drainage issues to their landlords, who must maintain property drains. Knowing these distinctions ensures that blockages are dealt with promptly and correctly.

Need Professional Help with Blocked Drains?

Don’t let a blocked drain disrupt your daily life. Our expert plumbers at Emergency Drains are ready to tackle any drainage issue, big or small. With years of experience and a commitment to exceptional service, we ensure your plumbing system runs smoothly. We offer quick, reliable and efficient solutions tailored to your needs. 


Call us now at 1300 524 474 or visit our Contact Us page to schedule an appointment and experience the difference our professional service can make.

Common Causes of a Blocked Drain

Blocked drains can arise from various factors. Identifying these causes can help in preventing and addressing blockages effectively.

Tree Roots

Tree roots can infiltrate and obstruct underground pipes, causing significant blockages. Trees naturally seek out moisture, and underground pipes provide an ample source. When roots find a small crack or joint in the pipe, they grow into it, eventually blocking the water flow. This issue is prevalent in older properties with mature trees.

Furthermore, tree root intrusion not only causes blockages but can also damage the pipes. As the roots expand, they exert pressure on the pipes, leading to cracks or breaks. 

Addressing tree root blockages often requires professional intervention to remove the roots and repair the pipes.

Foreign Objects

Items like sanitary products, wipes and small toys can block drains when flushed or washed down. Despite being labelled as flushable, many sanitary products and wipes do not break down quickly in water, which can cause them to accumulate and block the pipes. Small toys and other objects accidentally dropped into drains can also create significant obstructions.

Preventing blockages from foreign objects involves educating household members about what should and shouldn’t be flushed or disposed of down the sink. Regular maintenance and mindful usage can help avoid these preventable blockages.

Grease and Fat Build-up

Cooking grease and fats can solidify in pipes and lead to severe blockages over time. When hot grease is poured down the sink, it cools and solidifies, clinging to the inner walls of the pipes. Over time, this build-up restricts the flow of water and can cause a complete blockage.

To prevent grease-related blockages, it’s essential to dispose of cooking fats and oils properly. Instead of pouring them down the drain, collect them in a container and dispose of them with regular waste. Regularly cleaning drains with hot water and a mild detergent can also help to dissolve minor grease build-ups.

Hair Accumulation

Hair can clump together in bathroom drains, creating obstructions that impede water flow. This is a common issue in showers and sinks where hair accumulates over time. When mixed with soap and other residues, hair can form stubborn clogs that are difficult to remove.

Using drain covers can help to catch hair before it enters the drain. Regularly cleaning these covers and disposing of the trapped hair can prevent blockages. In cases where hair has already caused a blockage, chemical drain cleaners or professional plumbing services may be necessary.

Broken Pipes

Pipes can break or collapse due to age, ground movement or external pressure from construction activities. When pipes are damaged, they can no longer efficiently transport water. Damaged or collapsed pipes can restrict or block the flow of water and cause drainage issues. 

Identifying broken pipes early can prevent more significant problems. Regular inspections, especially in older properties, can help detect issues before they escalate. On the other hand. repairing broken pipes often requires professional plumbing services to ensure the job is done correctly and safely.

Improper Waste Disposal

Household chemicals, paint, and other hazardous materials can react with the water or pipe material, causing blockages and corrosion. These substances should never be poured down the drain.

In this case, proper waste disposal, which involves taking hazardous materials to designated disposal facilities, is a must. Educating household members about the dangers of improper disposal can also help prevent blockages and maintain the integrity of the plumbing system.

Who Is Responsible for Fixing a Blocked Drain?

Responsibility for fixing a blocked drain depends on its location and cause. Generally, property owners are responsible for drains within their property boundaries, while public sewerage authorities handle blockages in the main sewer lines. 

Here’s an overview of the division of responsibility when it comes to fixing a blocked drain.

Property Owner Responsibilities

Property owners are typically responsible for maintaining the drains within their property boundaries. This includes the pipes that connect the property to the main sewer line. If a blockage occurs within these pipes, it is the owner’s responsibility to fix it. 

Regular maintenance and inspections can help prevent blockages and ensure the plumbing system functions smoothly. Property owners should be proactive in addressing minor drainage issues before they escalate. Routine cleaning and proper waste disposal can also prevent many common blockages. 

When a blockage does occur, hiring a professional plumber can ensure that the problem is resolved efficiently and safely.

Public Sewerage Authority Responsibilities

Blockages in the main sewer lines are generally the responsibility of the public sewerage authority. These authorities manage the sewerage system that serves multiple properties. If a blockage occurs in the main sewer line, the authority is responsible for fixing it.

In cases where it’s unclear whether the blockage is within the property boundaries or in the main sewer line, contacting the local sewerage authority can provide clarity. They can perform inspections to determine the location and responsibility for the blockage. Collaborating with these authorities ensures that blockages are addressed efficiently and correctly.

Tenant Responsibilities

Tenants should report any drainage issues to their landlords, who are typically responsible for maintaining property drains. They play a crucial role in preventing blockages by using the plumbing system responsibly. They should avoid disposing of inappropriate materials down the drains and report any signs of blockages early.

On the other hand, landlords should provide clear guidelines to tenants about proper waste disposal and the use of the plumbing system. Promptly addressing tenant-reported issues can prevent more significant problems and maintain a healthy plumbing system in the rental property.

Wrapping Up

Understanding who is responsible for a blocked drain helps address the issue effectively and prevents future blockages. While property owners must maintain their drains and act promptly on any issues, public sewerage authorities manage the main sewer lines to ensure that the broader system functions smoothly. On the other hand, tenants must report blocked drain issues to landlords. 

By identifying common causes and knowing your responsibilities, you can maintain a healthy and efficient drainage system. It is also good to note that regular maintenance, proper waste disposal and professional help, when needed, are key to preventing and resolving blocked drains effectively.