Privacy Policy

Emergency Drains recognises the importance of protecting your privacy and is strongly committed to the protection of all personal information that we collect in accordance with the National Privacy Principles contained in schedule 3 of the Privacy Act of 1988 (Privacy Act).

This document sets forth the Privacy Policy for Emergency Drains website located at


Collection of Personal Information

Personal information can be collected from the website by using the online contact form. Information that is collected will include your name, organisation, website, phone number, email address and contact message.


Sharing of Personal Information

Emergency Drains may only share your information with other companies if there is a requirement for these companies to provide services on our behalf.

This may include but not limited to handling customer support enquiries, the processing of financial transactions, registration of domain names and hosting and required account setups associated with the provision of website design and development and associated search engine optimisation and marketing.

In general we may use your personal information for the following purposes:

  • Provide the services and/or products you require
  • Verify your identity Purpose of communication
  • Use of Non-Personal Information

For each visitor to the Emergency Drains website we expressively collect non-personally identifiable information including but not limited to the browser type, version, language, operating system, pages viewed, time on page and the referring website address.

This information is solely collected for the purpose of assessing visitor traffic and the analysis of trends so we can deliver a better website experience.


Changes to the Privacy Policy

Emergency Drains reserves the right to amend the Privacy Policy at any time and in conjunction with amendments made to the National Privacy Principles Act.


Accessing Your Personal Information

Upon request we will provide access to your personal information unless an exception applies under the National Privacy Principles Act.

To request access to your personal information you can contact us using any of the contact details provided in the following section.


Contact Us

You are welcome to contact Emergency Drains at any time with regards to this Privacy Policy or if you have any questions relating to how your personal information may be used.

If you have any questions or would like further information please contact us using any of the following contact options:

Phone: 1300 524 474


Address:  Oatley NSW 2223

Emergency Drains is a responsible organisation and we value our customers.  All information collected from our customers and members is treated as strictly confidential and is used only for the purpose of communicating with our customers and members.

Emergency Drains does and will not give, sell or transfer information regarding our customers and members to any other organisation.

Privacy is secure to the extent that the information gathered in the course of business will not be disclosed to any other company or individual except as directed by law.

If you require access to your information, please contact Emergency Drains at the following contact points:

The Privacy Officer Emergency Drains

Oatley NSW 2223

Phone: 1300 524 474


This Privacy Statement applies to all business activities of Emergency Drains, including its website, direct mail and telemarketing activities to the extent that they affect or involve the collection, use, disclosure or handling of personal information.

Emergency Drains understands the importance to its customers and members of the discreet and confidential handling of their personal information. It is Emergency Drains’s policy to comply with the requirements of the Privacy Act 1988 and the National Privacy Principles contained in that Act in all activities of Emergency Drains the collection, use, disclosure and handling of personal information.

In this Privacy Statement personal information means information (including information or opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion (source: Privacy Act 1988).



Emergency Drains will collect personal information by lawful and fair means and not in an unreasonably intrusive way. Where practicable, Emergency Drains will make known the purpose for which it is collecting personal information and will collect personal information concerning an individual only from that individual.


Use and Disclosure

Emergency Drains will not use personal information concerning an individual for a purpose other than the primary purpose for which it was collected, unless Emergency Drains has obtained the consent of the individual to use of that information for a secondary purpose.


Emergency Drains may use personal information for a purpose other than the primary purpose (known as a secondary purpose), without explicit consent from the individual, only if the secondary purpose is related to the primary purpose, or there is a reasonable expectation that the information could be used for a secondary purpose.

For example, in the event of a customer or member purchasing a product or service from Emergency Drains as a result of a telephone call, it could be reasonably expected that a related secondary purpose such as mail of a newsletter could follow.

If it is not practicable to obtain the individual’s consent and the individual has made known to Emergency Drains the individual’s desire not to receive any further direct marketing and/or telemarketing communications, Emergency Drains will cease any direct marketing and/or telemarketing communications to the individual.


Emergency Drains generates its own “do not mail” and “do not call” lists. Emergency Drains also follows the regulations and procedures requires as part of the ACMA “Do Not Call” register. Personal information collected and/or stored by Emergency Drains for an individual will not be disclosed to any other third party, unless the individual has been first contacted by a director or authorised employee of Emergency Drains via mail or telephone, asked to opt in, and has consented to do so.


Data Quality Emergency

Drains will take all reasonable steps to ensure that personal information that it holds is accurate, complete and up-to-date.



Emergency Drains maintains data security insofar as data is possible to protect through virus protection and internal quality procedures.


Open Access

On request by individuals, Emergency Drains will make known to those individuals the types of personal information it holds, the purpose for which it is held and how Emergency Drains collects, holds and uses that information.

On request by an individual, but subject to the exceptions prescribed by the National Privacy Principles, Emergency Drains will provide the individual with access to their personal information and will allow that individual a reasonable opportunity to correct any inaccuracies or out-of-date information.

A request for access to the personal information held by Emergency Drains concerning an individual can be made by that individual to Emergency Drains’s Privacy Officer on the numbers or address mentioned above. A fee may apply.



Emergency Drains will not use tax file numbers or other government-issued identifiers, other than the ABN, to identify a record of personal information relating to an individual.



Emergency Drains will maintain the anonymity of an individual in a database of personal information unless the identity of the individual is necessary to perform a lawful activity.


Other Transfer of Information

Emergency Drains will not transfer personal information relating to an individual outside Australia unless the individual has consented to such a transfer and Emergency Drains has satisfied itself that the recipient of the personal information will uphold principles for the handling of personal information which are similar to the National Privacy Principles.

Any questions or comments concerning Emergency Drains privacy policies and practices, any requests for access to an individual’s personal information held by Emergency Drains and any general privacy inquiries should be addressed as above.


Cookies Policy

Emergency Drains uses cookies on our websites (the “Service”). By using the Service, you consent to the use of cookies.


What are Cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A Cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies.


How Emergency Drains uses Cookies

When you use and access the Service, we may or may not use a number of Cookies files.

We use Cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences. The Service uses both session and persistent cookies.

Eg; Essential cookies – We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.


Third-party Cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, and so on.


What are your choices regarding Cookies

You can delete Cookies or instruct your web browser to delete or refuse Cookies. Please note, however, that if you delete Cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.